Email is a powerful and low cost communications tool. Some people exploit email to fill the inboxes of everybody with unwanted messages. Such SPAM messages are at best useless, but they can be also very harmful. As a result all email service providers added filters to their email system, trying to drop or quarantine such messages.
We at Chavavo Publishing have a rather strict SPAM policy, and many emails directed to us are deleted on our server before we ever see them. If you want to make sure that we receive your message, use our helpdesk application at helpdesk.chavavo.com. The helpdesk sends a confirmation message for every ticket someone creates.
Spam Filters May Act Overzealously
Such SPAM Filter systems drop or quarantine from time to time also valuable messages. This is a problem. We call the wrongly quarantined or deleted messages false positives. One method to avoid or correct such false positives is called whitelisting. By whitelisting an address, you signal to your email service provider that you want to receive messages coming from that specific sender address.
I found this small video on YouTube, explaining the basic concept. You find under the video a link with specific instructions, how to whitelist an email sender, for the common email platforms.
Email Whitelisting Instructions
There are many email systems on the market, and each of them is different. But aweber.com, a leading email marketing service provider, has assembled a document with instructions on how to whitelist in differnet applications. Click here for their detailed instructions on email whitelisting.
It is a good idea to start with whitelisting the emailaddress of our support system, firstname.lastname@example.org. If you subscribed any of our email lists, you should also whitelist the sender address of this specific list.
This post was written by Johannes Stockburger, owner and founder of Chavavo Publishing