Limitations of Customer Service Bots

Here's something counterintuitive about customer service bots: It takes just 20% of the effort to handle the huge majority of conversations. You funnel routine requests through standardized workflows and get fast, reliable results.

People who talk without listening. Who demand without reasoning. Who direct an unstructured emotional stream of anger at your bot, making it nearly impossible to understand their actual problem.
Or the sophisticated troublemakers—people who know just enough about bots to trick them into behavior or promises you'd never approve. But the bot speaks in your name, and you're bound by its statements.

Let your bot close toxic conversations with grace. Escalate complex issues to humans who have access to more information and can take the time to handle them with care.

Then, over time, you can expand your bot's capabilities—in small slices, after thorough testing, with close observation.

Use your remaining 80% of energy and dedicated resources to develop your bot further and empower it to resolve even more complex cases. Move here case by case, focusing always on the ones giving most return on your effort.

Want to know, how that works?

Discover how to design, built, and integrate your own bot through our 45-page free report. We cover the complete process from designing your bot, actually creating the bot, and integrating it into your customer service system.
And you might be surprised: Customer service bots are not only for big corporations.

And you might be surprised: Customer service bots are not only for big corporations. They are maybe more important for small businesses and solopreneurs, where a few people share responsibility for all processes.