Customer Service Functions as a Bridge
It's all about translation. It's about translation between your client's world of stories, desires, and pain points on one side—and the business world of processes, systems, and rules on the other side.
On the clients' side, you will hear messy and almost sacred human stories. A mother whose washing machine broke before her daughter's wedding. A business owner whose software crashed hours before tax deadline. A father who wants to shield his family from the risk of losing his ability to work and earn.
On the business side, you find rigid systems that only understand structured data, exact inputs, and predefined workflows.
Bridging the Gap: This is How Customer Service Creates Value
Once you understand that idea, you have a good foundation for building an excellent customer service operation. This already covers 80% of your path to success. (Remember the 80/20 rule, but don't stop at 80%. A sleeping room covered by an 80% roof is not that satisfying)
I've written the report Bots4People to help you with the remaining 20%: How to listen, understand, and act with empathy in response to your customers' pain points and stories—even here in the brave new world of automation and AI.
Want to know how to do that? Download our massive report Bots for People now. It is our gift for you.
Free Report: Bots4People
Discover how to design, built, and integrate your own bot through our 45-page free report. We cover the complete process from designing your bot, actually creating the bot, and integrating it into your customer service system.
And you might be surprised: Customer service bots are not only for big corporations.
And you might be surprised: Customer service bots are not only for big corporations. They are maybe more important for small businesses and solopreneurs, where a few people share responsibility for all processes.
Don't allow this fantastic opportunity to slip away. Download the report right now.