Limitations of Customer Service Bots Here’s something counterintuitive about customer service bots: It takes just 20% of the effort to handle the huge majority of conversations. You funnel routine requests through standardized workflows and get fast, reliable results. But then comes the Challenging Part: People who talk without listening. Who demand without reasoning. Who direct […]
Listen to Carl’s Story Carl’s Story connects my observations as a 12-year-old boy with my experiences and observations almost 60 years later. It is fundamental to my thinking.Industrialization and hierarchic structures brought great productivity gains and wealth for many into the world. But both together have been also pushing humans into roles and cages, that […]
Chavavo Business Solutions Bot Stability & Clarity Bot debugging can be challenging. I told my bot Vavo to give out our email address support@chavavo.com. But suddenly, I discovered that Vavo answered questions for our email address with contact@chavavo.com and info@chavavo.com This video explains the mistake in the bot’s design that led to this fatal outcome. […]