Customer Service Functions as a Bridge It’s all about translation. It’s about translation between your client’s world of stories, desires, and pain points on one side—and the business world of processes, systems, and rules on the other side. On the clients’ side, you will hear messy and almost sacred human stories. A mother whose washing […]
Chavavo Business Solutions Communicating is Art and Science Whether we sell, serve our clients, educate, motivate – in business we always communicate. We ask, we listen, we suggest solutions. Therefore, understanding communication is essential for everyone doing business. Here is a small diagram showing the nine stages of a professional conversation. It relates directly to customer […]
Chavavo Business Solutions Cayenne & Touareg This is a case study I did in 2016. Touareg and Cayenne were at the time almost identical cars, produced by the same people in the same factories. But Porsche sold the same car for almost €20.000 more. I was wondering, why. My conclusion was already at the time, […]