Limitations of Customer Service BotsHere's something counterintuitive about customer service bots: It takes just 20% of the effort to handle the huge majority of conversations. You funnel routine requests through standardized workflows and get fast, reliable results.But then comes the Challenging Part:People who talk without listening. Who demand without reasoning. Who direct an unstructured emotional stream of anger at your bot, making it nearly impossible to understand their actual problem. Or the sophisticated troublemakers—people who know just enough about bots…